VOILÀ Membership Benefits and Tier Levels

Member Recognition Benefits

Depending on the member's VOILÀ membership level, they will enjoy the following benefits and amenities. Benefits vary by hotel.

	Gold	Platinum	Black
Qualification	0 room-night1	10 room-nights2	20 room-nights2
Point accrual3	$1=10 points	$1=10 points	$1=10 points
Bonus points	–	25% bonus	50% bonus
Purchase points	♦	♦	♦
Transfer points4	♦	♦	♦
On-property VOILÀ manager assistance	♦	♦	♦
Access VOILÀ account on the web	♦	♦	♦
Make online reservations for all VOILÀ properties	♦	♦	♦
Exclusive members-only offers	♦	♦	♦
Quarterly electronic newsletters & statements	♦	♦	♦
Priority check-in	♦	♦	♦
Complimentary weekday newspaper	♦	♦	♦
Early check-in (1:00 p.m.)	–	♦	♦
Late check-out (4:00 p.m.)	–	♦	♦
Upgrade to next best room category at no charge6	–	♦	♦
Complimentary access to hotel-operated Health Club or Fitness Centre7	–	–	♦
No blackout dates7	–	–	♦
24-hour guaranteed room availability8	–	–	♦
Priority reservations	–	–	♦
Special welcome amenity (specific items)	–	–	♦
Complimentary access to Executive Lounge9	–	–	♦

1. Membership collateral sent after guest completes a two-night stay at a participating VOILÀ property.
2. In a consecutive 12-month period.
3. Based on U.S. dollars after currency conversion.
4. Friend or family member must be a VOILÀ member.
5. Where applicable and if available at check-in, maximum three nights per stay.
6. Based on availability. If the reserved room type is not available at check-in, or in the event room upgrades are not available, you will receive an upgrade to the best room available. Upgrade excludes suites.
7. Based on availability.
8. Guarantee not valid during extraordinary room demand.
9. Lounge access is not available at all VOILÀ hotels worldwide.

 

VOILÀ Member-Tier Point & Stay Levels

Membership Level	Gold	Platinum	Black
Points	$1 = 10 points	$1 = 10 points Plus 25% Bonus	$1 = 10 points Plus 50% Bonus
Qualification	0 roomnights	10 roomnights	20 roomnights

 

A Brief Word on Member Fulfilment

Hotels with in-house and regional programmes know that there are substantial costs and labour commitments in the administration of loyalty programmes.  By joining the VOILÀ Hotel Rewards program, all administrative duties are automated, which minimizes errors, is more efficient, saves the hotel considerable cost, and results in guest satisfaction.

Each week, in order for our members to get their appropriate fulfilment kits, we will generate a fulfilment extract (record) list of all members who have been upgraded, downgraded, or maintained their status for another consecutive 12-months. Members are mapped to appropriate fulfilment grids and letter/lot codes based on the communications language, country of residence, and tier. This list is then sent to our fulfilment houses around the world for fulfilment.

We will verify the member’s mailing and E-mail addresses. If any of the addresses are not valid, an automatic email will be sent to the member asking them to verify and update their address.