Voilà: the best solution for YOU!

Voilà Hotel Rewards is what every hotelier wants in a loyalty programme, and much more!

• A worldwide, upscale hotel network
• State-of-the-art Partner Portal (CRM) technology
• Free marketing
• Access to a global database
• Automated reservation channels
• Automated point tracking.

Best of all, there is no loss in operational freedom, individuality or identity. You might even be able to accelerate your brand identity through dual branding! There are limitless opportunities waiting for you!

Programme Operations From Start To Finish

EVERYTHING YOU NEED FOR SUCCESS!

When you participate in Voilà, you’ll receive all the systems, technology and support services necessary for your hotel to successfully operate the programme. Voilà will assign a coordinator to support your hotel through the start- up process, which includes a co-branded website, point-of-sale collateral for your properties, PMS interfaces, CRM Partner Portal training to hotel personnel, press releases, external marketing communications, and personal assistance with many other aspects of the programme.

VOILÀ TAKES CARE OF EVERYTHING!

Voilà’s responsibilities include: Programme Technology, Management, Collateral and Member Services.

PROGRAMME TECHNOLOGY

• Programme management
• CRM Partner Portal (complimentary to hotel)
• World-class co-branded hotel and member website
• Online reservations and point redemption systems
• PMS and CRS integration (more)

MANAGEMENT

• Building global and domestic networks
• International operations
• Training
• Analytics and research
• Cost management
• Return on investment analysis
• Marketing, advertising, promotions and public relations
• Partnerships (more)

COLLATERAL

• Member collateral
• Hotel collateral
• Training collateral (more)

MEMBER SERVICES

• Member fulfilment and re-fulfilment
• Online statements
• Reward redemption management
• Alternative redemption opportunities (airline mile exchanges and point conversions)
• Monthly electronic newsletter and special member offers
• Customer service support worldwide (more)