Programme Operations From Start To Finish
Everything You Need For Success
When you participate in VOILÀ, you’ll receive all the systems, technology and support services necessary for your hotel to successfully operate the programme. VOILÀ will assign a coordinator to support your hotel through the start up process, which includes a co-branded website, point-of-sale collateral for your properties, Partner Portal dashboard and PMS interfaces, Partner Portal training to hotel personnel, press releases, external marketing communications, and personal assistance with many other aspects of the programme.
VOILÀ Takes Care Of Everything
VOILÀ’s responsibilities include:
Program Technology
- Programme management
- Partner Portal technology (complimentary to hotel)
- World-class co-branded hotel and member website
- Online reservations and point redemption systems
- PMS and CRS integration (more information)
Management
- Building global and domestic networks
- International operations
- Training Analytics and research
- Cost management
- Return On Investment analysis
- Marketing
- Advertising
- Promotions
- Public relations
- Partnerships (more information)
Collateral
Member Services
- Member fulfilment and re-fulfilment
- Online statements
- Reward redemption management
- Alternative redemption opportunities (airline mile exchanges and point conversions)
- Monthly electronic newsletter
- Special member offers
- Customer service support worldwide (more information)