VOILÀ: A Completely Unique Reward Experience
VOILÀ Hotel Rewards members experience something unique. They can stay at exclusive four- and five-star hotels of different brands while earning points, receiving benefits such as room-class upgrades, enjoying complimentary amenities, and obtaining priority reservations around the world. These convenient, comfortable and rewarding privileges are reserved exclusively for VOILÀ members — from the time they make their reservation until long after they check out.
VOILÀ Hotel Rewards members earn 10 points for every eligible U.S. dollar* spent at participating VOILÀ properties worldwide. With VOILÀ Hotel Rewards, their membership level is determined by their total number of room nights in a consecutive 12-month period.
The more frequently they stay at participating VOILÀ hotels, the more generous their Voila benefits become including point bonuses, room upgrades, special perks, and much more. Points earned may be redeemed for complimentary hotel stays at participating VOILÀ hotels around the world or airline miles. Best of all, VOILÀ points never expire! (That’s right – NEVER!)
Online Account Access
VOILÀ members can go online to www.vhr.com anytime, day or night to:
- Make reservations
- Track point earnings
- Purchase points
- Transfer points to friends or family members
- Donate points to selected charities
- Redeem points for rewards
- Update personal preferences and account information online
- Contact a customer service representative or reservations agent
- Chat with a customer service representative
Customer Service Centres
We have Customer Service centres all around the world. Members can speak with a customer service representative or reservations agent anywhere in the world! They can contact us via email, phone, or chat with us live on our website.
VOILÀ Program Technology
Once your hotels join VOILÀ, we will provide the systems, technology and all the operational support services necessary for your hotel to operate its frequency program successfully. Hotels with in-house and regional programs know that there are substantial costs and labour commitments in the administration of loyalty programs. By joining the VOILÀ Hotel Rewards program, all administrative duties are automated, which minimizes errors, is efficient, saves the hotel considerable cost, and results in guest satisfaction.
VOILÀ’s technology platform is comprised of integrated solutions:
These automated platforms drastically reduce the cost of labour otherwise incurred by hotels in maintaining an in-house or regional loyalty program.